.tech-support-prototype-root{--ts-page:var(--hp-brand-paper,#f5f5f7);--ts-surface:#fdfdff;--ts-surface-soft:#f0eff8;--ts-ink:var(--hp-brand-deep,#231f38);--ts-copy:#656177;--ts-muted:#898599;--ts-line:#2c234c1a;--ts-brand:var(--hp-brand-highlight,#7667df);--ts-brand-deep:var(--hp-brand-deep,#1f193d);--ts-green:#50b983;--ts-amber:#e8a930;--ts-card-radius:14px;--ts-panel-radius:18px;--ts-panel-width:clamp(420px, 37vw, 680px);background:var(--ts-page);min-width:320px;min-height:100dvh;color:var(--ts-ink);font-synthesis:none;-webkit-font-smoothing:antialiased;font-family:HP Inter,ui-sans-serif,system-ui,sans-serif}.tech-support-prototype-root *,.tech-support-prototype-root :before,.tech-support-prototype-root :after{box-sizing:border-box}.tech-support-prototype-root h1,.tech-support-prototype-root p,.tech-support-prototype-root dl,.tech-support-prototype-root dd,.tech-support-prototype-root ol{margin:0}.tech-support-prototype-root button,.tech-support-prototype-root a{touch-action:manipulation}.tech-support-prototype-root button{font:inherit}.tech-support-prototype-root button:focus-visible,.tech-support-prototype-root a:focus-visible{outline-offset:3px;outline:2px solid #3f3b49}.tech-support-prototype-stage,.ts-session,.ts-session-content{min-height:100dvh}.ts-session{padding-top:60px;position:relative;overflow:hidden}.ts-session-content{min-height:calc(100dvh - 60px);position:relative}@keyframes ts-enter{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translate(0,0)}}.ts-sr-only{clip:rect(0, 0, 0, 0);white-space:nowrap;width:1px;height:1px;position:absolute;overflow:hidden}.ts-topbar{z-index:20;justify-content:space-between;align-items:center;gap:24px;min-height:72px;padding:12px 26px;display:flex;position:relative}.ts-topbar--light{color:var(--ts-ink)}.ts-topbar--dark{color:#fff}.ts-brand,.ts-brand>span:last-child,.ts-agent-identity>span:last-child{display:flex}.ts-brand{align-items:center;gap:10px}.ts-brand>span:last-child,.ts-agent-identity>span:last-child{flex-direction:column;gap:2px}.ts-brand strong{letter-spacing:-.035em;font-family:HP Space Grotesk,HP Inter,sans-serif;font-size:18px;font-weight:650;line-height:1}.ts-brand small,.ts-agent-identity small{color:var(--ts-muted);letter-spacing:.025em;font-size:10px;font-weight:520;line-height:1.35}.ts-topbar--dark .ts-brand small,.ts-topbar--dark .ts-agent-identity small{color:#ffffff9e}.ts-brand-mark{width:26px;height:24px;display:block;position:relative}.ts-brand-mark i{background:currentColor;border-radius:999px;width:9px;height:16px;display:block;position:absolute;top:50%;transform:translateY(-50%)rotate(32deg)}.ts-brand-mark i:first-child{left:1px}.ts-brand-mark i:nth-child(2){height:22px;left:8px}.ts-brand-mark i:nth-child(3){left:15px}.ts-session-meta,.ts-live-state,.ts-end-button{align-items:center;display:flex}.ts-session-meta{gap:9px}.ts-live-state,.ts-timer,.ts-end-button{border:1px solid var(--ts-line);min-height:44px;color:var(--ts-ink);background:#ffffffb8;border-radius:999px;box-shadow:0 2px 10px #2f265509}.ts-topbar--dark :is(.ts-live-state,.ts-timer,.ts-end-button){color:#fff;backdrop-filter:blur(14px);background:#120e2794;border-color:#ffffff29;box-shadow:0 8px 24px #0000001a}.ts-live-state{gap:7px;padding:0 13px;font-size:12px;font-weight:620}.ts-timer{font-variant-numeric:tabular-nums;justify-content:center;min-width:68px;padding:0 12px;font-family:HP Geist Mono,ui-monospace,monospace;font-size:12px}.ts-end-button{cursor:pointer;justify-content:center;gap:7px;padding:0 14px;font-size:12px;font-weight:650;transition:transform .14s ease-out,background-color .16s ease-out,border-color .16s ease-out}.ts-end-button:active{transform:scale(.96)}.ts-presence-dot{background:var(--ts-green);border-radius:50%;flex:0 0 8px;width:8px;height:8px;display:inline-block;box-shadow:0 0 0 4px #50b98326}.ts-agent-identity{color:inherit;align-items:center;gap:11px;display:flex}.ts-agent-identity strong{font-size:14px;font-weight:650;line-height:1.1}.ts-agent-identity--compact strong{font-size:13px}.ts-thinking{align-items:center;gap:3px;height:14px;display:inline-flex}.ts-thinking i{background:currentColor;border-radius:50%;width:4px;height:4px;animation:.76s ease-out infinite alternate ts-thinking}.ts-thinking i:nth-child(2){animation-delay:.11s}.ts-thinking i:nth-child(3){animation-delay:.22s}@keyframes ts-thinking{0%{opacity:.32;transform:translateY(1px)}to{opacity:1;transform:translateY(-2px)}}.ts-active-prompt{gap:8px;display:grid}.ts-active-prompt>span,.ts-eyebrow{color:var(--ts-muted);letter-spacing:.09em;font-family:HP Geist Mono,ui-monospace,monospace;font-size:9px;font-weight:600;line-height:1.3}.ts-active-prompt p{max-width:36ch;color:var(--ts-ink);letter-spacing:-.035em;text-wrap:pretty;font-size:clamp(21px,2.35vw,34px);font-weight:520;line-height:1.12}.ts-active-prompt--dark>span{color:#ffffff8f}.ts-active-prompt--dark p{color:#fff;text-shadow:0 2px 18px #0000002e}.ts-prompt-thinking{min-height:38px}@keyframes ts-nudge-enter{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translate(0,0)}}.ts-transcript{overscroll-behavior:contain;scrollbar-color:#7667df40 transparent;scrollbar-width:thin;align-content:start;gap:12px;max-height:100%;padding:2px 6px 2px 0;display:grid;overflow-y:auto}.ts-transcript article{gap:4px;max-width:88%;display:grid}.ts-transcript article[data-speaker=you]{justify-self:end}.ts-transcript article>span{color:var(--ts-muted);font-size:9px;font-weight:650}.ts-transcript article[data-speaker=you]>span{text-align:right}.ts-transcript article p{background:var(--ts-surface-soft);color:var(--ts-ink);border-radius:13px 13px 13px 4px;padding:9px 11px;font-size:11px;line-height:1.45}.ts-transcript article[data-speaker=you] p{background:var(--ts-brand-deep);color:#fff;border-radius:13px 13px 4px}.ts-ended{z-index:100;backdrop-filter:blur(16px)saturate(.9)brightness(.76);background:#0000003d;place-items:center;padding:28px;animation:.22s cubic-bezier(.22,1,.36,1) both ts-ended-enter;display:grid;position:fixed;inset:0;overflow-y:auto}@keyframes ts-ended-enter{0%{opacity:0}to{opacity:1}}.ts-ended-card{width:min(560px,100%);color:var(--ts-ink);text-align:center;backdrop-filter:blur(18px)saturate(1.04);background:#fafafcf0;border:0;border-radius:24px;justify-items:center;gap:15px;padding:clamp(28px,5vw,52px);display:grid;position:relative;box-shadow:0 2px 8px #00000014,0 28px 72px -20px #0000004d}.ts-ended-card h1{letter-spacing:-.05em;text-wrap:balance;width:100%;max-width:18ch;font-size:clamp(30px,5vw,46px);font-weight:560;line-height:1.01}.ts-ended-card h1 span{display:block}.ts-ended-card h1:focus{outline:none}.ts-ended-card>p:not(.ts-eyebrow){max-width:48ch;color:var(--ts-copy);font-size:13px;line-height:1.55}.ts-ended-actions{justify-items:center;gap:4px;margin-top:4px;display:grid}.ts-ended-actions>a{text-decoration:none}.ts-ended-primary{min-height:48px}.ts-ended-primary:active{transform:scale(.97)}.ts-ended-actions>.ts-ended-secondary{min-height:48px}.ts-ended-actions>a:focus-visible,.ts-ended-back:focus-visible{outline-offset:2px;outline:2px solid #3f3f45b8}.ts-ended-actions>.ts-ended-secondary:active,.ts-ended-back:active{transform:scale(.97)}.ts-ended-back{color:#5e6075;cursor:pointer;background:#23242f0b;border:0;border-radius:50%;justify-content:center;align-items:center;width:44px;height:44px;padding:0;transition:transform .14s ease-out,background-color .15s ease-out,color .15s ease-out;display:grid;position:absolute;top:16px;left:16px}@media (hover:hover) and (pointer:fine){.ts-end-button:hover{border-color:color-mix(in srgb, var(--ts-brand) 46%, transparent);background-color:color-mix(in srgb, var(--ts-surface) 84%, var(--ts-surface-soft))}.ts-ended-back:hover{color:var(--ts-ink);background:#23242f0d}}@media (width<=820px){.ts-session{padding-top:54px;overflow:auto}.ts-session-content{min-height:calc(100dvh - 54px)}.ts-topbar{min-height:64px;padding:10px 14px}.ts-brand small,.ts-live-state{display:none}.ts-session-meta{gap:6px}.ts-timer{min-width:60px}}@media (width<=560px){.ts-brand>span:last-child,.ts-end-button span{display:none}.ts-brand{gap:0}.ts-end-button{width:44px;padding:0}.ts-active-prompt p{font-size:21px}.ts-ended{padding:14px}.ts-ended-card{padding:58px 20px 28px}.ts-ended-back{top:10px;left:10px}.ts-ended-card h1{width:100%;max-width:none;font-size:clamp(30px,8.2vw,34px);line-height:1.02}.ts-ended-card h1 span{display:block}.ts-ended-card>p:not(.ts-eyebrow){text-wrap:balance;max-width:35ch;font-size:14px;line-height:1.5}}@media (prefers-reduced-motion:reduce){.ts-thinking i,.ts-ended{animation:none!important}}.ts-general-support{background:var(--ts-brand-deep);padding-top:0;overflow:hidden}.ts-general-support .ts-session-content{min-height:100dvh}.ts-general-support .ts-topbar{z-index:20;background:linear-gradient(#0000002e,#0000000e 52%,#0000);min-height:74px;position:absolute;top:0;left:0;right:0}.ts-general-layout{background:var(--ts-brand-deep);height:100dvh;min-height:0;position:relative;overflow:hidden}.ts-general-avatar{background:var(--ts-brand-deep);color:#fff;min-width:0;min-height:0;position:absolute;inset:0;overflow:hidden}.ts-general-session-start{z-index:6;color:#fff;text-align:center;backdrop-filter:blur(20px)saturate(.72)brightness(.82);background:#0000003d;border:0;border-radius:16px;grid-template-columns:minmax(0,1fr);justify-items:center;row-gap:4px;width:min(300px,100% - 32px);min-width:0;padding:14px 16px;display:grid;position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);box-shadow:0 2px 8px #00000014,0 18px 42px -26px #0000008f}.ts-general-session-loading-dots{align-items:center;gap:4px;margin-bottom:4px;display:inline-flex}.ts-general-session-loading-dots i{background:#ffffffe0;border-radius:50%;width:4px;height:4px;animation:1.05s ease-in-out infinite ts-general-loading-dot}.ts-general-session-loading-dots i:nth-child(2){animation-delay:.12s}.ts-general-session-loading-dots i:nth-child(3){animation-delay:.24s}@keyframes ts-general-loading-dot{0%,60%,to{opacity:.36;transform:translateY(0)}30%{opacity:1;transform:translateY(-3px)}}.ts-general-session-title{letter-spacing:-.01em;text-wrap:balance;max-width:100%;font-size:13px;font-weight:650;line-height:1.3}.ts-general-session-start[data-state=awaiting-start] .ts-general-session-title{font-size:24px;line-height:1.2}.ts-general-session-start small{color:#ffffffa3;text-wrap:balance;max-width:100%;font-size:10px;line-height:1.35}.ts-general-avatar>img,.ts-general-avatar-scrim{width:100%;height:100%;position:absolute;inset:0}.ts-general-avatar>img{-o-object-fit:cover;object-fit:cover;-o-object-position:center 34%;object-position:center 34%;transform:scale(1.012)}.ts-general-avatar-scrim{pointer-events:none;-webkit-user-select:none;-moz-user-select:none;user-select:none;background:linear-gradient(90deg,#120e270f,#0000 48%,#120e2729),linear-gradient(#130e2926 0%,#130e291a 46%,#130e29eb 100%)}.ts-general-agent{z-index:2;backdrop-filter:blur(12px);background:#120e2794;border:1px solid #ffffff29;border-radius:999px;padding:10px 14px;position:absolute;top:90px;left:26px}.ts-general-agent .ts-agent-identity small{color:#ffffff9e}.ts-general-caption{z-index:2;will-change:opacity;max-width:880px;margin-inline:auto;display:grid;position:absolute;bottom:220px;left:clamp(24px,7vw,96px);right:clamp(24px,7vw,96px)}.ts-general-caption .ts-active-prompt p{letter-spacing:-.018em;text-wrap:pretty;max-width:54ch;font-size:clamp(17px,1.55vw,22px);font-weight:520;line-height:1.35}.ts-general-layout[data-cta=visible] .ts-general-caption{bottom:344px}.ts-general-conversation-frame{z-index:5;will-change:transform;width:clamp(420px,42vw,580px);min-width:0;position:absolute;top:82px;bottom:18px;right:18px;overflow:hidden}.ts-general-layout[data-view=avatar] .ts-general-conversation-frame{width:auto;max-width:820px;margin-inline:auto;inset:auto 18px 18px}.ts-general-conversation{border-radius:inherit;backdrop-filter:blur(22px)saturate(1.12);background:#fdfdfff0;border:1px solid #ffffffad;flex-direction:column;gap:14px;height:100%;min-height:0;padding:72px 20px 20px;display:flex;overflow:hidden;box-shadow:0 30px 70px -34px #09061894,inset 0 1px #ffffffe6}.ts-general-layout[data-view=avatar] .ts-general-conversation{height:auto;padding:14px}.ts-general-conversation-heading{border-bottom:1px solid var(--ts-line);justify-content:space-between;align-items:center;gap:14px;padding:2px 2px 15px;display:flex}.ts-general-conversation-heading>div{gap:5px;display:grid}.ts-general-conversation-heading 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ease-out,color .15s ease-out,border-color .15s ease-out;display:grid}.ts-general-voice{border:1px solid var(--ts-line);color:var(--ts-copy);background:#fff}.ts-general-voice.is-listening{color:#b33753;background:#fff1f3;border-color:#cb5f76}.ts-general-send{background:var(--ts-brand-deep);color:#fff;border:0}.ts-general-voice:active,.ts-general-send:active{transform:scale(.97)}.ts-general-voice:disabled,.ts-general-send:disabled{cursor:wait;opacity:.36}.ts-general-composer-meta{min-height:14px;color:var(--ts-muted);justify-content:space-between;gap:16px;font-size:9px;line-height:1.35;display:flex}.ts-general-composer-meta span:first-child{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.ts-general-composer-meta span:last-child{flex:none}@media (hover:hover) and (pointer:fine){.ts-general-voice:hover:not(:disabled){border-color:color-mix(in srgb, var(--ts-brand) 44%, transparent);color:var(--ts-brand-deep)}.ts-general-send:hover:not(:disabled){background:#2a2355}}@media (width<=980px){.ts-general-conversation-frame{width:clamp(390px,44vw,500px)}.ts-general-conversation-heading>span{display:none}}@media (width<=820px){.ts-general-support{padding-top:0;overflow:hidden}.ts-general-support .ts-session-content{min-height:100dvh}.ts-general-support .ts-topbar{min-height:64px}.ts-general-layout{height:100dvh}.ts-general-avatar{min-height:0}.ts-general-conversation-frame,.ts-general-layout[data-view=avatar] .ts-general-conversation-frame{width:auto;max-width:none;margin:0;inset:auto 10px 10px}.ts-general-layout[data-view=split] .ts-general-conversation-frame{height:58dvh}.ts-general-conversation{min-height:0;padding:17px}.ts-general-caption{bottom:224px;left:20px;right:20px}.ts-general-layout[data-cta=visible] .ts-general-caption{bottom:354px}.ts-general-caption .ts-active-prompt p{max-width:48ch;font-size:18px;line-height:1.38}.ts-general-agent{top:74px;left:14px}}@media (width<=560px){.ts-general-agent{top:72px;left:14px}.ts-general-agent .ts-agent-identity small{display:none}.ts-general-caption{bottom:228px;left:16px;right:16px}.ts-general-layout[data-cta=visible] .ts-general-caption{bottom:360px}.ts-general-conversation{border-radius:18px;padding:15px}.ts-general-conversation-heading h1{font-size:28px}.ts-general-composer-meta span:last-child{display:none}}@media (prefers-reduced-motion:reduce){.ts-general-caption,.ts-general-conversation-frame,.ts-general-transcript-wrap{transition:none!important;animation:none!important}}.ts-general-support .ts-topbar{grid-template-columns:minmax(170px,1fr) auto minmax(170px,1fr);align-items:center;gap:16px;height:72px;min-height:72px;padding:12px 22px;display:grid}.ts-general-support .ts-topbar-center{grid-column:2;place-self:center}.ts-general-support .ts-topbar-start{grid-column:1;place-self:center start;align-items:center;min-width:0;display:flex}.ts-general-support .ts-session-meta{height:48px;min-height:48px;box-shadow:none;background:0 0;border:0;grid-column:3;place-self:center end;align-items:center;gap:8px;padding:0;display:flex}.ts-general-layout .ts-general-avatar-scrim{background:linear-gradient(90deg,#120e270a,#0000 44%,#120e271c)}.ts-general-layout .ts-general-avatar-scrim:before{content:"";opacity:0;background:linear-gradient(90deg,#0000 42%,#120e2714 62%,#120e2775 100%);transition:opacity .14s ease-out;position:absolute;inset:0}.ts-general-layout[data-view=split] .ts-general-avatar-scrim:before{opacity:1}.ts-general-layout .ts-general-avatar-scrim:after{backdrop-filter:blur(14px)saturate(1.08);content:"";background:#120e2703;transition:none;position:absolute;inset:46% -24px -24px;-webkit-mask-image:linear-gradient(#0000 0% 8%,#0000000f 18%,#0003 30%,#00000070 44%,#000000b8 56%,#000 66%);mask-image:linear-gradient(#0000 0% 8%,#0000000f 18%,#0003 30%,#00000070 44%,#000000b8 56%,#000 66%)}.ts-general-support .ts-topbar--dark .ts-timer{backdrop-filter:blur(16px)saturate(1.15);background:linear-gradient(#ffffff17,#ffffff0b),#0f0b2299;border:0;height:44px;min-height:44px;box-shadow:0 0 0 1px #ffffff1f,inset 0 1px #ffffff12,0 10px 28px #0000001f}.ts-general-support .ts-topbar--dark .ts-end-button{height:44px;min-height:44px;box-shadow:none;backdrop-filter:none;background:0 0;border:0}.ts-general-support .ts-timer{font-variant-numeric:tabular-nums;letter-spacing:.015em;justify-content:center;align-items:center;min-width:68px;padding:0 12px;font-family:HP Inter,ui-sans-serif,system-ui,sans-serif;font-size:12px;font-weight:620;line-height:1;display:inline-flex}.tech-support-prototype-root .ts-general-support .ts-end-button{color:#ffffffe0;letter-spacing:-.005em;gap:7px;padding:0 13px;font-size:12px;font-weight:620;line-height:1;box-shadow:inset 1px 0 #ffffff1c}.ts-general-avatar>img{-o-object-position:center 30%;object-position:center 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